1) Is Sprint going to continue providing IP Relay Services?

Yes. Since Purple Communications announced that it would be discontinuing its IP Relay services, Sprint has been working with the FCC to explore ways to ensure that the communication needs of IP relay users are met. We are happy to report that Sprint will continue to provide IP Relay services.

2) How do I get Sprint IP Relay services?

New customers looking to register with Sprint IP Relay service should visit mysprintrelay.com. Customers may also obtain registration information in an alternative readable format by sending an email to relayuserregistration@sprint.com. In addition, an American Sign Language version of the content of this letter is available with open captions by clicking here.

3) Why is it taking so long to get my IP Relay service set up?

Sprint is accepting registrations and we will work as quickly as possible to register you, verify your information and establish a new 10-digit number. Due to the increase in new registrations, we are experiencing longer than normal wait times. We appreciate your patience during this time, and we will do our best to keep you informed throughout the process.

4) Why do I need to re-register for Sprint since I’m already registered by Purple?

Pursuant to the FCC regulations, Sprint is required to register and verify the identity of each new customer who registers with Sprint.

5) Can I transfer or “port” my Purple number to Sprint?

Yes, Sprint will do its best to port your number to Sprint; however, it may take longer to process a port request. In addition, Sprint cannot guarantee that we will be able to fulfill your port request because Sprint is dependent on the cooperation of your current IP Relay provider. To more quickly obtain Sprint IP Relay service, you may want to consider establishing a new 10-digit telephone number.

6) If I transfer my Purple number will it affect my other Purple services?

To be safe, if your Purple number is associated with multiple devices/services, Sprint suggests that you establish a new 10-digit number for IP Relay. Establishing a new number will provide the greatest protection against any disruptions with your existing Purple devices/services.

7) Does Sprint offer Instant Messaging (IM) services?

While Sprint does not currently offer IM services through AOL or Google Talk, Sprint does provide a free mobile IP application for Android and iOS devices. In addition, Sprint also provides web-based IP Relay which may be accessed via a web browser at www.sprintip.com.

8) What equipment do I need to access Sprint IP Relay?

A Sprint IP user needs the following:
  • Internet connection – Cable, DSL, Wi-Fi, Wireless network 3G/4G, etc.
  • Major Internet browser (i.e. Microsoft Internet Explorer, Firefox, Google Chrome, Safari) that are supported by the manufacture.
  • Equipment - computer, laptop, tablet or mobile device (Android OS 2.2 or higher or iOS 4.3 or higher)

9) Does Sprint’s IP Relay work with Braille readers and is it accessible to Deaf-Blind users?

Sprint is working with the Deaf-Blind community to ensure that equipment/software is compatible to Sprint IP Relay. Please feel free to share your input on how Sprint can enhance the Deaf-Blind user experience by contacting relayuserregistration@sprint.com.

10) Does Sprint monitor my calls or share call content information with the FCC?

Sprint is aware of some concerns raised recently about the sharing of call content with the FCC. Sprint does not share ANY call content. And, the FCC has never asked us to share call content. Furthermore, content from IP Relay calls is not stored by Sprint. It is important to note IP Relay calls are assisted by an operator. Calls may be monitored for quality assurance and fraud protection purposes. Rest assured, Sprint understands the importance of your privacy and we are committed to protecting the integrity and confidentiality of your IP Relay calls.

11) What are the requirements to use Sprint Mobile IP?

Sprint Mobile IP Relay app available on the following networks: 3G, 4G, Wifi. Available on Android OS 2.2 or higher and iOS 4.3 or higher devices.

12) Will I be able to save and print my conversation?

Yes, the Sprint IP products include the functionality to save and print conversations.

13) Do I need to download any files in order to use Sprint IP products and services?

Sprint Mobile IP requires a free app from the Google PlayStore or iOS AppStore®

14) I want to share my feedback, how can I do this?

Sprint Relay welcomes your comments and feedback. Please email Sprint Relay Customer Service at Sprint.TRSCustServ@sprint.com.

15) Do you offer Sprint IP in Spanish?

Yes, we offer Spanish to Spanish services through SprintIP.com and Sprint Mobile IP app. Translation services are not available.

16) Can a Sprint IP user customize preferences for future calls?

Yes! Preferences may be stored, such as font size, font color, background color, language preferences by logging to SprintIP.com to make changes to your preferences.

17) Who can use Sprint IP products?

Sprint IP products are designed for deaf, hard-of-hearing or people with speech disabilities who wish to communicate with hearing callers from anywhere in the US or its territories using computer (web) or wireless devices.

18) Can I complete 900 (Pay-per call) number through Sprint IP?

No. Sprint IP does not process 900 numbers or pay-per call calls.

19) Can I place an international call?

No. Per FCC regulations, international calls are not allowed via Sprint IP products. International calls will be either be blocked or terminated.

20) Can I place 911 call using Sprint IP products?

Yes, you can. Although Sprint IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP; whether caused by negligence of Sprint or otherwise.
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Disclaimer

Sprint IP Relay Service is a free service offered to Deaf, Hard of Hearing and Speech disabled individuals that allow them to place relay calls over the Internet between locations in the United States (including its territories). Available only in USA and US territories. International calls will either be blocked or terminated. Although Sprint IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP; whether caused by the negligence of Sprint or otherwise. Other restrictions apply. For details, see www.sprintrelay.com

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